Furtados School of Music - Head - Business Operations - At-Home Business (5-10 yrs)

We are looking for an operations and technology resource for our digital At-Home Business. This is a digital business and therefor looking for persons with prior operations experience in digital and/or technology driven businesses. 

The role will entail: 

Defining the operations processes and KPIs; and tracking the business against them. 

Managing the back end administration of the solution and work with the customer service team on a 24/7 basis to deliver smooth operations. Work with mobile app developer for technical changes and application maintenance. 

Setting up business operations will include empanelling managing external vendors (logistics service providers, background check service providers, printers, practicing solution providers etc.) and back end integration where required. 

Collaborate with customer service, training and sales teams to troubleshoot and improve operations processes on a continuous basis. 

Coordinating with external teams to maintain and manage the IT infrastructure. 

Skills Desired: 

Strong background in customer facing operations with at least +3 years experience in this field; with total work experience of 5-7 years. 

Prior work experience in digital businesses like mobile applications start-ups would be preferred 

Looking for someone familiar with technology and back end systems 

This role will report directly to the Business Head of the At Home Vertical.

V: 17

Reply to This

POPULAR SEARCH TAGS

         

facebookgoogle+twitter linkedin

Events

Blogs Posts

Will robots take away our jobs?

Posted by Prabhakar MN on December 9, 2016 at 12:30pm

Where does culture come on your list?

Posted by nitin khanna on September 12, 2016 at 8:35am

Worldwide List of Venture Firms

Posted by Moderator on October 5, 2016 at 10:51pm

Should your Start-up be a Side-Project?

Posted by nitin khanna on July 24, 2016 at 3:57pm — 1 Comment

It's 2016. You Need To Revisit Old SEO Tactics

Posted by Girish Gupta on January 20, 2016 at 7:30pm — 1 Comment

IIMnetWORK Advantage India Conclave – Kolkata

Posted by Vasudha Veeranna on December 24, 2015 at 5:30pm

© 2018   Created by Moderator.   Powered by

Badges  |  Report an Issue  |  Terms of Service

Google